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Knowledgebase : Client Area
Issue I want to know my current domain text-decoration: underline;"> Symptoms You are unsure on how many domain or services you currently have with us. Cause The domain or services may be registered with us using different account. Workaround You ...
Issue I wish to cancel my new order / change my domain name / change hosting package. Symptoms You realized the new order placed is not correct. Cause Wrongly choose the domain name or hosting plan. Workaround Step 1: Please proceed to place a new ...
Issue I forgot to enter the promotion voucher code when i place my order. Symptoms The invoice total amount showing normal retail price. Cause Voucher Code was not entered or validated. Workaround Kindly submit a ticket [1]to our Sales Department t...
Issue I wish to subscribe to your services but I don't know how to proceed with the order. Symptoms You are unsure on how to place the online order. Cause Confuse with the WHMCS (Billing System) Workaround You may place your new order by using belo...
Issue Wish to update the profile details in Billing System Symptoms None Cause Lack of knowledge in using Net Onboard Billing System Client Area Workaround STEP 1: Go to _HTTP://BILLING.NETONBOARD.COM/CLIENTAREA.PHP_ [1] STEP 2: Under Client Login...
Issue I wish to subscribe/unsubscribe your newsletter Symptoms You receive/do not receive our newsletter via email. Cause You subscribed/ did not subscribed to our newsletter Workaround You may subscribe/unsubscribe our newsletter by logging in to ...
Issue I want to know my password for Billing System. Symptoms You could not login to the Billing System Cause The password is incorrect. Workaround Kindly follow below steps: STEP 1: Go to http://billing.netonboard.com [1] STEP 2: On top right co...
Issue Wish to update my registered email and new PIC details for my domain / hosting account in the Billing System Client Area Symptoms You cannot login to the Billing System to manage your current domain / hosting. Cause The registered email is no l...
Issue I wish to upgrade my current hosting plan. Symptoms Your current hosting plan allocated resources is not enough. Cause Your email and website activities increased. Workaround Kindly submit a ticket [1]to our Sales Department to request for th...
Issue I want to view the emails you had sent to me. Symptoms You do not receive email from us. Cause The email may be under your junk folder. Workaround You may check the list of emails by logging in to your account with us via WHMCS (Billing Syste...
Issue I could not login to the supportchain.com by using the details I have. Symptoms The is an "Invalid Username or Password" error message. Cause Either the username or password is not correct. Workaround Please be informed that supportchain.com ...