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Knowledgebase : Shared Hosting
 

Issue You are using Windows Vista or Windows 7 and are unable to perform a telnet. Symptoms You gets an error 'telnet is not recognized as an internal or external command, operable program or batch file' when you use a command prompt and try to telnet....
Issue Unable to load web pages fully or can't view the changes on your site after a certain update being done. Symptoms The sites is not showing the exact current site. Cause The website's DNS information has changed since the computer's last visit. ...
Issue When browsing to your site, the page shown an offline page instead of the desired page. Symptoms The page shown This Site is Currently "Offline"! error message. Cause Following could be the reason: 1. The website is under maintenance mode. 2. ...
Issue Unable to load web pages fully or can't view the changes on your site after a certain update being done. Symptoms Having partially loaded web pages, badly formatted web pages, incomplete pictures, or in some cases, the wrong picture in the wrong ...
Issue Having network-related problems and unable to troubleshot. Symptoms Experiencing occasional or frequent slow-downs, disconnects, or general connectivity issues with an application that uses a network connection to function (web browser, on-line g...
Issue Having network-related problems and unable to troubleshot. Symptoms Experiencing occasional or frequent slow-downs, disconnects, or general connectivity issues Cause None Workaround You may perform the following the steps in order to get the ...
Issue I wish to retrieve my hosting account details from Billing System. Symptoms You are unable to login to your Hosting Control Panel Cause The current username and password is incorrect. Workaround You may check the hosting control panel credent...
Issue I wish to know about Search Engine Symptoms None Cause None Workaround Internet search engines are special sites on the Web that are designed to help people find information stored on other sites. There are differences in the ways various sea...
Issue Unsure on how to retrieve the PHP information of your hosting account Symptoms None Cause Not sure on where to get the information from. Workaround How to create a phpinfo page. STEP 1: Open up a text editor preferably Notepad. STEP 2: Copy...
Issue I wish to know how to create a search engine friendly website. Symptoms None Cause Not sure on how to create update the web pages that is easily crawed by search engine to improve the page rank. Workaround Below are the workarounds that you m...
Issue Wish to transfer hosting from other provider to Net Onboard Symptoms None Cause Do not know the procedure on how to perform the hosting transfer. Workaround If you want to transfer your hosting account from other provider to Net Onboard hosti...
ISSUE Website unable to access after nameserver has been updated/modified SYMPTOMS The sites will be not be functioning while under DNS Propagation CAUSE Updating nameserver may take 24-48hours for DNS Propagation WORKAROUND We would suggest you...