I can't download a non html file that I have uploaded
Posted by YF Lee on 02 February 2009 02:15 PM
Issue

Uploaded a non html file called .cdr/.cda/.3gpp but unable to download.


Symptoms

None


Cause

Could be due to the Web server does not recognise such file type.


Workaround

STEP 1: Kindly login to your Helm control panel. eg: http://cp.yourdomainname.com

STEP 2: Click on Domains

STEP 3: Click on your domain

STEP 4: Click on MIME Types

STEP 5: Add a new MIME type. Alternatively you can compress the file to *.zip format or rename the file to .zip extention which is commonly recognized by the server.


Additional Information

If you are unable to perform the steps, kindly submit ticket to our Support Team with your hosting login details.


Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).