Need to use password to protect a directory that store certain information within your site.
Wants to make the directory available only to a selected number of people who has password to access it.
Watch Video Tutorials Link: http://www.cpanel.net/media/tutorials/passwdprotect.htm
To password protect a directory:
STEP 1: Please select the Password Protect Directories icon from your CPanel main page. A list of the directories on your account will appear.
STEP 2: Select the directory you wish to limit access to. In the new page, please create a username and a password for your user. Select a name that will appear in the login screen and click on the Save button to activate the protection.
Note: You have to create a directory before you enable the password protection for it. Also, using one and the same directory for the purpose of password protection and FTP storage in the same time is not recommended.
If the problem still persist, kindly issue a ticket to Support Team.