Knowledgebase: Shared Hosting
Retrieve Hosting Account Password
Posted by - NA - on 03 August 2010 05:49 PM
Issue

I wish to retrieve my hosting account details from Billing System.


Symptoms

You are unable to login to your Hosting Control Panel


Cause

The current username and password is incorrect.


Workaround

You may check the hosting control panel credentials by logging in to your account with us via WHMCS (Billing System). Kindly follow below steps:

Important Note:- This steps are applicable for all 3 control panel (CPanel / HELM / WebSitePanel )

STEP 1: Go to http://billing.netonboard.com

STEP 2: Under Client Login, enter the username and password

STEP 3: Click Login

STEP 4: Go to My Services
            - This will display all the services you have with us.

STEP 5: Click on your preferred hosting account

STEP 6: Under Login Details key in the New Password

STEP 7: Under Confirm Password, enter the same new password

STEP 8: Click Update


Additional Information


You may also submit a ticket to our Support Department to request the Hosting account details. We shall ONLY give the hosting account details to the Registered Email.

In the event you do not have access to the Registered Owner Email Address or is no longer valid, please follow article below on: How to change registered email and PIC detail for my domain/hosting


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