Knowledgebase: Billing Related
How to Cancel Renewal / Unpaid Invoice?
Posted by - NA - on 30 July 2010 10:05 AM

Issue

I wish to cancel my upcoming renewal and do not wish to receive the unpaid invoice reminder.


Symptoms

You wish to discontinue the service or cancel the new order however the system keep sending you a payment reminder on the unpaid invoice.


Cause

The order has not been cancelled and thus the invoice still showing as unpaid.


Workaround

Step 1: Login to ClientArea, under My Services >> click the small arrow icon on the service you wish to cancel

Step 2: Scroll down >> click button Request Cancellation.

Step 3: Under My Domains >> click the small arrow icon on the domain you wish to cancel >> click Disable Auto Renew

Step 4: Email to our billing@netonboard.com to notify of your intention of cancellation of new order or discontinue of service. We shall proceed to cancel and delete the invoice thereafter.


Additional Information

None

View related articles at:

http://www.supportchain.com/index.php?/Knowledgebase/List/Index/18/billing-related



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