Knowledgebase: Shared Hosting
How to use "Ping Plotter" to trace network status
Posted by - NA - on 26 July 2010 05:12 PM
Issue

Having network-related problems and unable to troubleshot.


Symptoms

Experiencing occasional or frequent slow-downs, disconnects, or general connectivity issues with an application that uses a network connection to function (web browser, on-line game, stock trading application, Voice over IP or similar).


Cause

None


Workaround

STEP 1: Download the "Pingplotter" tracert application software from http://www.pingplotter.com/downloads/pngplt_1.exe

STEP 2: Install to your local computer.

STEP 3: Launch the "Pingplotter" at  computer Programs Files

STEP 4: You may enter your domain name in the "Address to trace" area to proceed with the diagnosis

STEP 5: "Ping Plotter" will automatically generate the diagnosis.

STEP 6:  You may refer to the generated diagnosis identify the network problems.

STEP 7:  You may also submit a ticket to us with the print-screen result in .jpg format at http://www.supportchain.com to support department. If you require for our support team further advise.


Additional Information

PingPlotter is a network troubleshooting, monitoring and diagnostic tool help identify and solve network problems. It could help you to troubleshoot a number of network-related problems.


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