Knowledgebase: SMS
Unable to receive SMS (Premium SMS)
Posted by - NA - on 26 July 2010 04:32 PM
Issue

Have sent out SMS but unable to receive on the handset


Symptoms

None


Cause

Might be due to the wrong MT URL or invalid passname / password.


Workaround

Please ensure you are posting to the correct URL : http://gateway.trio-mobile.com:81/cpm_i.aspx

If the URL is correct, kindly refer to the result once you have post to the URL above.

If you received a negative number. Kindly refer to page 8 of our API for further explanation

If you received a positive number, kindly follow the steps below for the failure reason:

STEP 1: Login into your SMS account

STEP 2: After login, go to Report, then MT Report

STEP 3: Enter your mobile number

STEP 4: Click Search


Additional Information

If it is non of the above, kindly issue a ticket to Support Team with the date and the affected mobile number for us to check

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).