How to Reset Emaill Password in Helm Control Panel
Posted by - NA - on 16 November 2010 12:08 PM
Issue

Unable to login to your email account with your login details


Symptoms

The login details might be invalid


Cause

The problem could be due to the login information entered was incorrect.

Workaround

STEP 1: Kindly login to your Helm control panel. Ex: http://cp.yourdomainname.com

STEP 2: Click on Domains

STEP 3: Click on your domain

STEP 4: Click on Email Accounts (POP3)

STEP 5: Select the email account that you would like to reset the password

STEP 6: At the Password column, insert the new password

STEP 7: Re enter the password at the Confirm Password column

STEP 8: Click Save


Additional Information

If you are unable to perform the steps, kindly submit ticket to our Support Team with your hosting login details.




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