Knowledgebase: FTP / Web Publishing
FTP hangs or freeze
Posted by - NA - on 30 September 2010 12:14 PM
Issue

Unable to upload file to your FTP as it hangs or freeze


Symptoms

None


Cause


Could be due to your ISP connections


Workaround

STEP 1: Kindly perform a ping and tracert command and return the result in .jpg for us to verify.

a. Start -> Run -> Type "cmd" -> ping yourdomainname.com
b. Start -> Run -> Type "cmd" -> tracert yourdomainname.com

STEP 2: You may also try to connecting using different ISP connections.


Additional Information

If the issue still persists, kindly issue a ticket to Support Team by providing below information:
1. FTP username
2. FTP password

Comments (0)
Post a new comment
 
 
Full Name:
Email:
Comments:
CAPTCHA Verification 
 
Please enter the text you see in the image into the textbox below (we use this to prevent automated submissions).