Knowledgebase: FTP / Web Publishing
FTP hangs or freeze
Posted by - NA - on 30 September 2010 12:14 PM
Unable to upload file to your FTP as it hangs or freeze
Could be due to your ISP connections
STEP 1: Kindly perform a ping and tracert command and return the result in .jpg for us to verify.
a. Start -> Run -> Type "cmd" -> ping yourdomainname.com
b. Start -> Run -> Type "cmd" -> tracert yourdomainname.com
STEP 2: You may also try to connecting using different ISP connections.
If the issue still persists, kindly issue a ticket to Support Team by providing below information:
1. FTP username
2. FTP password