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Issue Required Remote Assistance to Troubleshoot Email / FTP. Symptoms Failure of configuring Email / FTP even user manual is being referred. However, webmail is working fine. Cause Lack of knowledge to get Email/FTP account to work and require remot...
Issue Wish to contact Net Onboard using Live Chat for sales enquiries & support assistance other than phone calls text-decoration: underline;"> Symptoms Require immediate attendance for certain urgency issues eg. request for product info text-decorat...
ISSUE The mailing scripts that being authenticated with Gmail SMTP suddenly not function properly. SYMPTOMS You will get below error message: SMTP -> ERROR: PASSWORD NOT ACCEPTED FROM SERVER: 535-5.7.1 PLEASE LOG IN WITH YOUR WEB BROWSER AND THEN...
ISSUE Unsure how to generate CSR for SSL installation SYMPTOMS Intend to purchase SSL but pending for CSR generation CAUSE Lack of knowledge WORKAROUND https://support.comodo.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticlei...
01. CREATE NEW GROUP TO “GROUP” FOR YOUR CONTACT LIST. Step01: Expand "Contact" >> Groups Step02: Click "Add New" button Step03: Enter your Group name Step04: Click "Save" and done 02. IMPORT CONTACTS – IMPORT VIA (CSV FILE OR TEXT FILE OR FROM C...
Step 01: Login to CloudSMS web interface via http://cloudsms.URL.com/ [http://cloudsms.XXXXXXX.com/] Step 02: Click on "Send SMS" button(Green Color) or Expand "CloudSMS" from Navigation Bar>>"Send Common SMS" Step 03: Please select send from (LongCod...
Step01: Login to http://cloudsms.XXXXXXX.com/ Step02. Home>> Under Navigation Bar Expend "Users" >> Click on "User Management" Step03. Click "+ADD NEW" button(right-side blue color) Step04. Fill up the information. a. Email Address: b. Password:...
Step01. Login to http://cloudsms.XXXXXXXX.com/ Step02. Home>>From navigation bar expend "Credits" >> Click "Assign Credit" Step03. Click on "+Add New" button(right side). Wallet Select "Shortcode" Or "Longcode" Receiver Select Receiver Refer...
Step01: Expand "CloudSMS" >> click on "Send SMS by Files" Step02: Choose import format (CSV File or Text File) Step03: Click "Choose" to select your file. FROM "CSV FILE" OR FROM "TEXT FILE (TXT FILE)" Step04: Click ''Next'' to continue. Step0...
Issue If the data is no listed on the drop down menu. Workaround Step01: Home >> Expend "CloudSMS" >>"Custom Contact Fields" Step02: Enter your data on Date/Text field Step03: Tick "check box" to activate you "Custom Filed" Step04: Saved and...
SAMPLE a. In your message, enter {FIRST_NAME} . Our system will replace {first_name} with the customer's name (1st 10 characters) b. For example, in your contact group you have the following contacts 60123456789,Tan1,2013-08-31,GOLD Level 60123456...
ISSUE You need to synchronize the Global Address List (GAL) into Microsoft Outlook Symptoms None Cause None Workaround 1. Login to your webmail 2. Go to contact 3. Change "My Contact" to Global Address List 4. Click the Actions menu and then...
Dear Our Valued Customers, We wish to inform you that effective from 1 February 2015, AIMS Data Centre has revised their scope of Level 1 and 2 Smart Hand Services (SHS) and will be as follows: LEVEL 1 RATE : FREE * Pushing a button, toggling a swit...
Issue How to Send Bulk SMS via API Workaround You may integrate with Trio Bulk SMS Gateway via HTTP Query String. As to ease up your process, you may follow the steps below as to access API Code Generator. STEP 01. Login to http://cloudsms.trio-mobile...
Issue I wish to order to your Bulk SMS but I don't know how to proceed with the order. Symptoms You are unsure on how to place the online order. Cause Confuse with the WHMCS (Billing System) Workaround You may place your new order by using below s...
Dear Our Valued Customers, We wish to inform you that AIMS Data Centre has revised their scope of Level 1 and 2 Smart Hand Services (SHS) and it will be as follows: LEVEL 1 RATE : FREE A basic support service that requires no longer than 15 minutes by ...