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Feb
11
Managed DNS / Domain Forwarding New Platform Migration
Posted by Mohamed Heezam on 11 February 2019 03:54 PM

Dear Valued Customers,

Date:
11th Feb 2019

Announcement Details:
As to compliant with the support of EDNS described under RFC2671 for better DNS performance. Net Onboard has arranged the New Management Platform for client that susbcribed to Managed DNS / Domain Forwarding.

Affected Client:
Client whose subscribed to Net Onboard Managed DNS / Domain Forwarding

Action Taken by Net Onboard:
Migrate All Existing DNS Record of Managed DNS / Domain Forwarding to New Platform along with change of Name Servers for Client Domain Purchased from Net Onboard.

Action Required by You:
i) If your Domain is not Purchase from Net Onboard, you are required to Update the Name Server as per provided by Net Onboard and Re-Validate if DNS service is functional after the change.
ii) If your Domain is Purchased from Net Onboard, you are required to Re-Validate if DNS service is functional after the change.

How to Manage DNS Record under New Platform:
STEP1: Login to Net Onboard billing client portal via http://billing.netonboard.com
STEP2: Click on Services
STEP3: Look for the respective domain name (eg: xyz123.net) and click on it
STEP4: Under Manage Product, click on "Go to Control Panel" - this will bring to the Managed DNS control panel page
STEP5: Look for the respective domain name and click on the "setting icon" under action tab
STEP6: Click on the DNS Zone Editor upon pop up show
STEP7: Add / Delete / Edit the DNS record on the page

Reference
RFC2671

If you do have any enquiries regarding this migration or any problems on loading the website after the migration takes place, kindly contact us by raising a Support Ticket via http://www.supportchain.com/index.php?/Tickets/Submit or sent an email to us at support@netonboard.com.

Thank You!


Best Regards,

Support Team
Net Onboard Sdn Bhd
Web: www.netonboard.com
Helpdesk: www.supportchain.com


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