Dear Valued Customers,

We receive instruction from MCMC to block Bulk SMS messages (free SMS) which promote services under the 3 series shortcode.

Effective Date:
3 April 2012; 00:00 (GMT +8)

Implementation Details:
Our SMS Gateway will be blocking sending of Bulk SMS messages (free SMS) where the content of the message include 3 series shortcode. For example 36828

For further clarification, please contact our support team via the following method:

1. Submit a Ticket - http://www.supportchain.com
2. Office Contact No : 03-80625088

Thank You!


Best Regards,

Technical Support Team
Helpdesk: http://www.supportchain.com/

Dear Valued Customers,

We wish to inform you that the Mail Server namely NET-W08 & NET-W13 has been identified as target for dictionary attack. Due to some clients that utilise weak password, those accounts has been compromised and lead to spam relaying. A part from that, botnet and malware that reside on the workstation / devices is also part of the root cause.

As Prevention and resolution, we have strengthen the password policy requirement to as follow:
1. Password should be at least 12 characters
2. Password should contain at least 1 number
3. Password should contain at least 1 UPPERCASE character
4. Password should contain at least 1 LOWERCASE character
5. Password must contain at least a minimum of 1 symbol. Eg. [ ! @ # $ % ' & * ( ) - +]
6. Password should not be equivalent to the email account username

Additionally, following services has been deactivated and set to null as to control the situation, we seek for client support on not to enable following feature as it will cause the Mail Server IP being blacklisted if the auto responder and email forwarding relay the incoming spam mail or response to non-exist email account that initiately come in as spam mail.

1. Auto Responder
2. Email Forwarding

Note:
- Please do not activate the above services until further notice.
- All of the password has been reset and where you can obtained from our Support Team.
- Kindly download the Kaspersky Removal Tool and perform Full Scanning on all your workstation/PC as to ensure you are free from Virus / Malware http://devbuilds.kaspersky-labs.com/devbuilds/AVPTool/avptool11/setup_11.0.0.1245.x01_2012_03_12_11_10.exe